The fastest way to lodge a claim is to use online claim form. After completing all its boxes just confirm by pressing SUBMIT APPLICATION button on the bottom of the website and wait until a Service Department officer contacts you.

To buy a part for Kuchinox mixer, contact our Service Department at zamienne@kuchinox.pl, giving name of the part concerned and mixer model.

To ensure reliable operation of a thermostatic mixer (right knob) and function switch (left knob), use the whole water temperature range 1-2 times per month. Just turn on cold water for 1-2 minutes, and then hot water also for 1-2 minutes. Then revert to setting for 38 degrees Celsius. Proceed the same way in case of function switch.

Use of filters (strainers) is necessary to protect a mixer from penetration of undesired contaminations inside. Even the smallest particle can irreversibly damage ceramic plates provided inside the cartridge which is responsible for correct operation of the mixer. To install wall-mounted mixers, use gaskets with strainer, and upright mixers – angle valves with strainer.

Models with medical lever are installed above all in hospitals, clinics, toilets for handicapped or blood collection facilities. The supplied very long lever allows for turning off water flow with an elbow owing to which palms remain sterile.

Each Kuchinox branded mixer has attestation of the National Institute of Hygiene, allowing contact of mixer with food.

To ensure freedom of movement when perfrorming everyday tasks, such as washing up, suit a mixer height to the bowl depth. If you happen to have a shallow sink (12-16 cm deep), it is better to select a sink mixer with high body – with L-shaped spouts or the so-called coil sink mixer. For 16-20 cm deep bowls, mixers with U-shaped spouts will suit perfectly, while for ones deeper than 20 cm – standard mixers with low body.

To be able to fully open a window, by which a sink is provided, a mixer should be folded at 90 degrees so the spout can hide in the bowl.

If a kitchen is fitted with a dishwasher, then you can invest in a model with a lower body or – even better – in a mixer with pull-out spout which, due to a high flexibility of use will be an everyday ally in rinsing dishes from leftover food before putting them in a dishwasher.

Weight of a mixer is important especially with steel sinks. Because if you choose too heavy a mixer, after some time it may cause damages in the sink surface. To avoid this, it is recommended to install a stiffening pad made of plastic, available in Kuchinox offer (its catalogue code is: CZZ 700T). It will help to distribute weight of the mixer over a larger area.

It is recommended to clean aerator every 2 months. To do this, close water flow, remove aerator, clean it with a brush and rinse. If there is a lot of limescale on the aerator, you can additionally clean it using a solution of water and vinegar in a 1:1 proportion, or preparation for cleaning of tapware.

Kuchinox mixers are delivered with sets for connection to hydraulic system. Selected washbasin models are equipped also with plugs (either automatic or click-clack). Products are also supplied with manual and warranty.

The manufacturer gives a 5-year warranty for bodies and tightness of Kuchinox cartridges. Other elements of the mixer are covered by a 2-year warranty. Details concerning each particular model are given in sheets.

An advantage of thermostatic mixers is a possibility to set single, constant water temperature that will be maintained each time a mixer is turned on. It is important, especially for families with small children or elderly people as this increases level of safety of bathing and minimises risk of burning. Apart from this feature, the function of both types of mixers is the same, and they can as well be used both in a single-family houses and blocks of flats.

Limescales are removed with use of, e.g. special preparations for such purpose which should be sprayed over tapware surface and left for 15 minutes (or in accordance with instructions, if any, given on the packaging) owing to which they will pass through the soiling structure. An effective home remedy is to wipe down elements being cleaned with a soft cloth soaked with a solution of water and vinegar in a 1:1 proportion. Also read the label supplied by the manufacturer and then follow the instructions given.

It is best to clean tapware using special preparation for cleaning of tapware. If you don’t have one, you can use a washing-up liquid. When cleaning it is however important not to use steel wool or scouring sponges or cloths with abrasive particles which might scratch delicate surfaces.

Level of savings ensured by a mixer is indicated by its flow class, so size of stream flowing from the mixer. The most savings are ensured by models with flow class A ? 15 L/min or Z ? 9 L/min. Another element is aerator provided at the end of spout. Usually its presence is indicated by the manufacturer on the product packaging and in the installation manual. Aerator aerates water increasing stream volume owing to which you use much less water when washing, e.g. hands.

Flow class is a speed at which water flows through the mixer cartridge which has an impact on stream width. For bath mixers, higher flow classes (B, S) are recommended to ensure that bathtub is filled reasonably fast. For washbasin models it is worth selecting a mixer with flow class A or Z, ensuring considerable water saving.
Acoustic group indicates level of noise emitted when using a mixer. Designation I means silent operation of a mixer, while II – louder operation.

Size of the cartridge is of no importance as far as its function and quality is concerned. It is suited to the size of mixer body: models with larger diameter are suitable for mixers with massive, wide bodies, while smaller – for mixers with smaller dimensions. You cannot just simply say that any of the cartridges mentioned is better or worse.

In such case the best solution is to buy longer hoses. The other way is to connect two shorter hoses using nipples. When buying, pay attention that hoses are branded by a renowned company as the most frequent cause of apartment flooding is a defective hose. It is also recommended to keep the proof of purchase of the installed hoses.

Automatic and click-clack plugs have the same functionality: their task is to close the outlet in washbasin. They differ in a manner of operation. Automatic plug has a tie provided in the mixer body (usually in the back), which is operated mechanically. To close or open the outlet, just simply press and pull the tie. While click-clack plugs have no direct connection to the mixer: the outlet is closed and opened in the washbasin by a single push of “mushroom” in the outlet with your hand.